Shipping Policy
All the Information You Need to Know
Delivery
Delivery is £3.50 to anywhere within mainland UK (Certain hard to reach areas may incur a courier surcharge). Prices vary for international orders.
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*Free Shipping on orders over £35 excluding VAT, this includes the UK only (Certain hard to reach areas may incur a courier surcharge) and does not include international shipping. HDP Medical Supplies Ltd reserve the right to remove or amend this offer at any point and accept no liability incurred whilst using this option.
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On delivery you must inspect the goods carefully for damage as HDP Medical Supplies Ltd is unable to accept responsibility for damage in transit, shortage of delivery or loss of products unless the customer advises us via telephone within 4 working days from the date of delivery.
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We despatch our orders via Royal Mail. We reserve the right to use alternative courier services. We anticipate that all deliveries will arrive as specified, however HDP Medical Supplies Ltd cannot accept responsibility or liability resulting from delayed or lost deliveries. Please note: Quoted delivery times do not include weekends or holidays and may change with courier demand. These will be specified prior to shipping where possible but may not be known until after goods have been despatched.
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Please note: Should you require delivery to an address other than the billing address, please ensure that the correct information is provided when ordering. If you provide the incorrect address details, your order may be delayed and you may still be charged. We reserve the right to only deliver to the billing address. We cannot change a delivery address once your order has been despatched.
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Note: We may not be able to ship to a non-permanent address such as a hotel or conference centre or to freight forwarding companies.
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Unsuccessful deliveries – HDP Medical Supplies Ltd will hold unsuccessful deliveries for 21 days unless they are personalised items and then they are held for 6 months. If contact with the customer has been unsuccessful after this period we reserve the right to dispose of the goods.
Cut-Off Order Times
All orders placed before 2pm Monday to Friday will be processed the same day and sent by either Royal Mail. We reserve the right to use alternative courier services. For orders placed via the website, tracking details will automatically be sent upon despatch to the email address provided on the order.
International Delivery
For delivery to non-UK destinations, the carriage price quoted online may not be accurate as additional insurance could be required. Under these circumstances, we will contact the customer to seek additional payment prior to despatching the consignment.
Cancelling an Order
Cancellation of orders prior to fulfilment must be received by HDP Medical Supplies Ltd in writing from the buyer. Answerphone messages cannot be accepted for order cancellation. HDP Medical Supplies Ltd is not under any obligation to fulfil cancellation to any order or part order. In some cases a restocking fee may be charged for made-to-order items this is at the absolute discretion of the HDP Medical Supplies Ltd .
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Customers must contact HDP Medical Supplies Ltd within 4 days of delivery to obtain authorisation to return any Goods. Goods returned by the Customer without prior authorisation will not be credited. HDP Medical Supplies Ltd reserves the right, at its discretion, to charge the a restocking fee to cover costs it may incur as a result of a customer ordering items in error. Customers must return all products unused and as originally delivered.
Products can only be returned if the original packaging is unopened and any seals intact. HDP Medical Supplies Ltd cannot accept returns on hygiene or sterile products, products that are made to order, personalised, assembled prior to delivery or assembled and installed, unless they are faulty. Please contact HDP Medical Supplies Ltd Customer Service Team for guidance and advice before proceeding.